Terms & Conditions

1. About Veasy

Veasy is operated by Veasy Ltd, a company registered in England and Wales (company registration number to be confirmed). Our registered address will be published here once confirmed.

Veasy is an online platform that allows property owners in England to list their property for sale, generate a QR code and property sign, and connect directly with prospective buyers for viewings and offers — without the involvement of a traditional estate agent.

These Terms & Conditions ("Terms") govern your use of the Veasy website and all associated services available at veasy.io (the "Platform"). By registering, listing a property, or booking a viewing through the Platform, you agree to these Terms.

2. Eligibility

To use Veasy you must:

• Be at least 18 years of age.
• Be based in England. The Platform is currently available for properties in England only.
• If listing a property, be the legal owner of the property or have the legal authority to market it for sale (for example, as a personal representative of an estate).
• Provide accurate and truthful information when creating an account or listing a property.

By using the Platform you confirm that you meet these requirements. We reserve the right to suspend or remove any account where eligibility requirements are not met.

3. What Veasy provides

As a seller, Veasy provides you with:

• A publicly accessible property listing page with photos, description, and key details.
• A unique QR code and property code for use on your sign or window display.
• A booking system that allows verified prospective buyers to request viewings at times you set.
• A seller dashboard to manage your listing, viewings, and offers.
• An offer negotiation tool to receive, counter, and accept offers directly from buyers.
• A physical property sign or board, selected at the time of listing, delivered to your door within 2–3 working days.
• A step-by-step selling guide and conveyancing checklist.

As a buyer, Veasy provides you with:

• Access to property listings and the ability to request viewings once your identity has been verified.
• The ability to submit and negotiate offers on properties directly with sellers.

Veasy may update, add to, or remove features of the Platform at any time. We will endeavour to provide reasonable notice of any significant changes.

4. What Veasy is not

Veasy does not:

• Act as an estate agent or provide regulated estate agency services as defined under the Estate Agents Act 1979.
• Provide legal, financial, tax, or conveyancing advice.
• Verify the accuracy of property descriptions, photos, prices, or any other listing information provided by sellers.
• Conduct valuations or surveys.
• Facilitate or hold money on behalf of any party in connection with a property sale.
• Guarantee that a property will sell, that viewings will be completed, or that any offer will be accepted.

Any property transaction that results from use of the Platform is entirely between the seller and buyer. Veasy's involvement ends at the point of connection.

5. Seller responsibilities

As a seller you agree to:

• Accuracy: Ensure all information in your listing — including address, price, description, photos, floor area, EPC rating, and tenure — is accurate, complete, and not misleading.
• EPC: Confirm that you have obtained or at minimum commissioned an Energy Performance Certificate (EPC) before publishing your listing, as required by law in England.
• Legal title: Confirm that you have the legal right to sell or market the property.
• Viewings: Set realistic availability for viewings and honour confirmed viewing appointments. Repeated cancellations or failures to attend may result in your account being reviewed.
• Conduct: Treat prospective buyers respectfully and professionally at all times.
• Compliance: Comply with all applicable laws relating to the sale of residential property in England, including but not limited to consumer protection, anti-money laundering, and property misdescription legislation.

Veasy accepts no liability for any loss suffered by a buyer or third party as a result of inaccurate or misleading listing information provided by you.

6. Buyer responsibilities

As a buyer you agree to:

• Accuracy: Provide truthful and accurate personal details when verifying your identity and booking a viewing.
• Viewings: Attend confirmed viewings. Missed viewings without reasonable notice are recorded on your profile and may be visible to sellers. Excessive missed viewings may result in restricted access to the Platform.
• Conduct: Behave respectfully and professionally when interacting with sellers and their properties.
• Due diligence: Carry out your own independent checks — including surveys, searches, and legal due diligence — before making or committing to any offer. Veasy does not verify listing information on your behalf.

7. Listing fees and payment

Listing a property on Veasy requires a one-off fee based on the package you select:

• Starter (Window-first): £75
• Plus (Corrugated Board): £99
• Premium (Full Agent Sign): £149

All prices are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable. Payment is processed securely via Stripe at the time of listing. We do not store your card details.

Your listing will go live on the Platform immediately upon successful payment. There are no ongoing fees, no commission, and no charges related to viewings or offers.

Buyers use the Platform free of charge.

8. No-refund policy

You are asked to confirm your property address before payment is taken, and you are given the opportunity to review your listing details at checkout. By completing payment you acknowledge that you have read and understood this no-refund policy.

In the event of a technical failure on our part that prevents your listing from going live, we will endeavour to resolve the issue promptly. If we are unable to do so within a reasonable time, we will assess refund eligibility on a case-by-case basis at our sole discretion.

This does not affect any statutory rights you may have under applicable consumer protection legislation.

9. Sign and board collection

Where your package includes a physical sign or board, it will be delivered to the address you provide within 2–3 working days of your listing going live. You are responsible for installing the sign in accordance with any applicable planning conditions or restrictions that may apply to your property.

When your property is marked as sold on the Platform, Veasy will arrange collection of the sign. You agree to make reasonable efforts to leave the sign accessible outside your property (for example, by the front door or garden gate) to facilitate collection.

At this stage there is no charge or penalty if the sign cannot be collected. We ask simply that you cooperate with our collection efforts in good faith.

10. Disputes between users

Veasy provides a platform to connect sellers and buyers. We are not a party to any agreement, negotiation, or transaction between them.

Any disputes that arise between a seller and a buyer — including but not limited to disputes about viewings, offers, the condition of a property, or the property transaction itself — are entirely a matter between the parties concerned. Veasy has no obligation to intervene, mediate, or resolve such disputes.

If you have a dispute with another user, we encourage you to seek independent legal advice.

11. Our liability to you

To the fullest extent permitted by law:

• Veasy provides the Platform on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
• We accept no liability for any indirect, consequential, special, or incidental loss arising from your use of the Platform, including but not limited to loss of sale, loss of profit, or loss of opportunity.
• Our total liability to you in connection with your use of the Platform shall not exceed the amount you paid for your listing (i.e. £75, £99, or £149 as applicable). If you are a buyer and have paid nothing, our liability is limited to £1.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded by law.

12. Your data and privacy

Veasy collects and processes personal data from both sellers and buyers in order to operate the Platform. The key points are:

• Sellers: We collect your name, email address, phone number, and property details. This data is used to operate your account, manage your listing, and send you notifications about viewings and offers.
• Buyers: We collect your name, email address, phone number, and buying position when you verify your identity to book a viewing. If a viewing is confirmed, your contact details are shared with the seller.
• Payments: Payment is handled entirely by Stripe. Veasy does not store your card number or payment credentials. Stripe's own privacy policy and terms apply to payment processing.
• Communications: We use Resend (email) and Twilio (SMS) to send verification codes and notifications. These providers process your contact details on our behalf.
• Retention: Account and property data is retained while your account is active and for a reasonable period thereafter, subject to our data retention policy.

For full details of how we handle your data, your rights under UK GDPR, and how to make a data request or complaint, please read our Privacy Policy.

By using Veasy you consent to the collection and use of your data as described above and in our Privacy Policy.

13. Accounts and termination

You are responsible for maintaining the security of your account credentials. Do not share your password with anyone. You are liable for all activity that occurs under your account.

Veasy reserves the right to suspend or permanently terminate any account, without refund, where:

• There is evidence of fraudulent, misleading, or abusive activity.
• A user has repeatedly failed to attend confirmed viewings without notice.
• A listing contains false, inaccurate, or illegal content.
• A user is in breach of these Terms.

You may close your account at any time by contacting us at hello@veasy.io. Closing your account does not entitle you to a refund of any listing fees already paid.

14. Changes to these Terms

We may update these Terms from time to time. Where a change is material, we will notify registered sellers by email and update the "Last updated" date at the top of this page.

Your continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Platform and close your account.

15. Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact us

If you have any questions about these Terms, please contact us:

• Email: hello@veasy.io
• Company: Veasy Ltd (registration details to be confirmed)

For data protection and privacy queries specifically, please email privacy@veasy.io.